EXCHANGES & RETURN POLICY
- We are dedicated to customer service and satisfaction. If the size is not right for you, we would gladly exchange your purchases for a different size.
- Our returns extend to defective pieces only, a credit refund will be made if we are unable to replace your piece.
- Return and exchange must be done within 7 days upon receiving your order.
- Returned item(s) must be in its original packaging, not be worn, washed and with all original tags and labels attached.
- We do not accept return or exchange on panty due to hygienic purpose. For purchase of sets, kindly return only bra tops and a credit refund will be made for the price of the bra top only.
- Exchanges are inspected upon receipt and will only be made once customer has mailed back the item(s) in good condition i.e. merchandise is unworn and unaltered
- Items with fragrances, snags, rips, make-up stains, odors (i.e. cigarette smoke) or other damages will not be accepted and will result in the item being returned to you.
- We do not accept return/exchange on sales or promotional item(s).
- Return/exchange will be processed within 3-5 working days upon receiving the returned item(s).
- Shipping and handling fee incurred during returning/exchange are borne by customers.
- Customers shall pay the price difference between the new selected item(s) and exchanged item(s) if any.
- If a wrong order is received, the shipping and handling fees of the return will be borne by us.
- No refund will be made for the new selected item(s) that is priced lower than original purchased item(s).
- Exchanges can only be made once.
HOW TO RETURN/EXCHANGE
https://easyparcel.com/my/en/quickreturn/bookReturnForm/?bid=y1CWk5w2
Kindly fill up the form in the link above for returns/exchanges, or email us at ohmissdainty@gmail.com with your order number, return/exchange item(s), amount and reason of return/exchange within 7 days of receiving your order. Please allow 3-5 working days for your request to be processed.
Once your request is approved, we will email you a reference number and details.
Please proceed to ship the return/exchange item(s) within 3 days upon approval of your request.
